PricesPrices quoted on the SignalChem website are expressed in US dollars and apply to territories where SignalChem sells direct. Outside of these areas, check for designated distributors within the territory for pricing and ordering. Please note that prices are subject to change without notification.
If a price discrepancy exists between the quoted price on the website and the actual price, SignalChem will contact you prior to shipping your order for specific instructions. Should the list price quoted on the website be lower than the actual price of the product, SignalChem will charge you the lower price.
Placing an OrderSignalChem has launched a new Online Ordering System. Click here to place your order today. If you need to place an order by fax or email, download the following form [order form] and send it through by fax: 1-604-232-4601 or firstname.lastname@example.org. Be sure to include any special shipping instructions along with your order. Confirmation for both fax and email orders will be sent electronically to the specified email provided on the order form. To confirm your order by phone, please call 1-866-9 KINASE (54-6273).
Bulk OrdersAll products supplied by SignalChem are available for purchase in bulk quantities or as a custom preparation. Should you require one of our products to be supplied in a larger pack size or have it formatted to meet your specific research requirements, please contact us by phone 1-866-9 KINASE (54-6273) with this opportunity.
Payment TermsTerms of payment for Products are net thirty (30) days, unless otherwise specified. Pre-payment may be required prior to shipping in certain territories. All sales are F.C.A. from point of shipment, pre-paid and added to the invoice.
ShippingAll orders received in North America by 1:00 PM PST (4:00 PM EST) Monday to Wednesday will usually be shipped out on the same day. North American customers will typically receive their orders within 1-2 business days. All shipments are F.C.A. from point of shipment, pre-paid and added to the invoice. Freight charges may include but not limited to: priority service and packaging materials.
SignalChem is not responsible for any brokerage, duties, taxes etc. that may be incurred by your order.
BackordersSignalChem typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is placed on backorder, SignalChem will notify you of this at the time of your order and will do its best to fill the order within a thirty (30) day period. For items on backorder longer than the specified time interval, SignalChem will contact you to verify your order. Customers will be billed for the order upon shipment.
Refund PolicySignalChem guarantees that all of its products meet the specific requirements set forth within the lot specific technical data sheets (TDS). Should you have a technical issue with one of our products, please contact our technical services group by phone 1-866-9 KINASE (54-6273) or by email: email@example.com with your specific query. If it is determined, solely by SignalChem, that one of our products has failed to conform to the specifications set forth in the TDS, we will be pleased to replace the product free of charge or issue a credit for the total purchase price of the non-conforming product.
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8:00 AM – 5:00 PM PST
1-866-9 KINASE (54-6273)
Order by Fax 24 Hours/Day
Order by Mail
110-13120 Vanier Place
Richmond, BC V6V 2J2
Order by Email
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