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Ordering Options |
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Order by Phone
8:00 AM – 5:00 PM PST
1-866-9 KINASE (54-6273)
or 1-604-232-4600
Order by Fax 24 Hours/Day
1-604-232-4601
Order by Mail
Attn: Sales
SignalChem
550-5600 Parkwood Way
Richmond, BC V6V 2M2
CANADA
Order by Email
orders@signalchem.com
Download Order Form
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Prices
Prices quoted on the SignalChem website are expressed in US dollars and apply to territories where SignalChem
sells direct. Outside of these areas, check for designated distributors within the territory for pricing and
ordering. Please note that prices are subject to change without notification.
If a price discrepancy exists between the quoted price on the website and the actual price, SignalChem will
contact you prior to shipping your order for specific instructions. Should the list price quoted on the website
be lower than the actual price of the product, SignalChem will charge you the lower price.
Placing an Order
When placing an order by fax or email, download the following form [order form] and send it through by fax: 1-604-232-4601
or orders@signalchem.com. Be sure to include any special shipping
instructions along with your order. Confirmation for both fax and email orders will be sent electronically to
the specified email provided on the order form. To confirm your order by phone, please call 1-866-9 KINASE (54-6273).
Bulk Orders
All products supplied by SignalChem are available for purchase in bulk quantities or as a custom preparation. Should you
require one of our products to be supplied in a larger pack size or have it formatted to meet your specific research
requirements, please contact us by phone 1-866-9 KINASE (54-6273) with this opportunity.
Payment Terms
Terms of payment for Products are net thirty (30) days, unless otherwise specified. Pre-payment may be required
prior to shipping in certain territories. All sales are F.O.B. from point of shipment, pre-paid and added to the
invoice.
Shipping
All orders received in North America by 2:00 PM PST (5:00 PM EST) Monday to Wednesday will usually be shipped out
on the same day. North American customers will typically receive their orders within 1-2 business days. All shipments
are F.O.B. from point of shipment, pre-paid and added to the invoice. Freight charges may include but not limited to:
priority service and packaging materials.
SignalChem is not responsible for any brokerage, duties, taxes etc. that may be incurred by your order.
Backorders
SignalChem typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is
placed on backorder, SignalChem will notify you of this at the time of your order and will do its best to fill the
order within a thirty (30) day period. For items on backorder longer than the specified time interval, SignalChem
will contact you to verify your order. Customers will be billed for the order upon shipment.
Refund Policy
SignalChem guarantees that all of its products meet the specific requirements set forth within the lot specific technical
data sheets (TDS). Should you have a technical issue with one of our products, please contact our technical services group
by phone 1-866-9 KINASE (54-6273) or by email: support@signalchem.com with your specific query. If it is determined, solely by
SignalChem, that one of our products has failed to conform to the specifications set forth in the TDS, we will be pleased
to replace the product free of charge or issue a credit for the total purchase price of the non-conforming product.
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SAME QUALITY...
BETTER RATES
SignalChem provides all of its products in
custom pack sizes to meet your discovery needs.
more info |
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SignalChem makes every effort to ensure that our valued clients are well informed with our latest products and promotions.
To keep up to date, register for SignalChem's newsletters today.
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