SHIPPING & HANDLING
SignalChem understands the importance of hassle-free deliveries. We place the utmost importance on delivering your products in good condition. Here’s how we do it:
Our primary goal is to ensure that our products perform at their best. We understand that every shipment is unique and requires special attention. That is why we go above and beyond to ensure that your product is delivered safely and on time. Whether it's a custom project or a high-value shipment, we will give it the extra attention it deserves. Our team is highly trained and experienced in handling delicate and complex packages. We will take every reasonable measure to ensure that your products arrive in good condition.
Temperature-sensitive products require special care during shipment. That's why we use longer-lasting dry ice for shipments outside of North America and all high-value shipments. Our dry ice is carefully selected to ensure that it maintains the optimal temperature for the duration of the shipping process. This ensures that your products arrive in the same condition as when they left our facility.
When it comes to exporting goods, SignalChem takes the responsibility of preparing all the necessary export documents.
We understand the importance of these documents in ensuring smooth international shipments,
and we are well-versed in the requirements and procedures involved.
Whether it's customs forms, commercial invoices, certificates of origin, or any other relevant paperwork, our team is experienced in handling them all. We strive to ensure accuracy and compliance with the applicable regulations to facilitate hassle-free shipments. We are happy to collaborate with you to help satisfy any special shipping needs.
Our team is highly accommodating and can handle most special shipping requests. Whether you need special packaging, handling, or delivery requirements, we are here to help. Talk to us today to discuss your specific needs and how we can assist you with your special shipping requests.
We understand that sometimes you need your products as soon as possible. That's why we offer same-day shipping for many of our products. With our efficient and reliable shipping process, you can trust that your products will arrive quickly and on time. Contact us today to learn more.
We take pride in the fact that we take great care in ensuring that your products arrive in perfect condition. However, we understand that things can sometimes go wrong during the process. That's why we offer comprehensive replacement shipment services for damaged vials, shipments without dry ice, and shipments lost in transit. We are committed to resolving any shipping issues quickly and efficiently to minimize any disruption to your research. Talk to us immediately if you experience any shipping issues and we will work with you to ensure a timely and satisfactory resolution.
Frequently Asked Questions
Please feel free to contact us via our Online Support Form or via Phone or Email
Phone: 1-866-9-KINASE(54-6273) or 1-604-232-4600